MERCEDES A/B CLASS THERMOSTAT HOUSING

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• Parts that are described as "Non-Returnable" on the product page are not returnable.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return requests need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

Core Return Policy

• Some parts have a core charge indicated on the product page and in the shopping cart.
• In order to receive a refund of the core charge, the original part must be returned to the dealership. Customers are responsible for arranging to transport the part to the dealership and must pay any applicable shipping charges.
• Other policies regarding the part condition may apply in order for the refund of the core charge to be processed. Contact us for more details.
• Note: We reserve the right to reject the core part return if the part is not properly packaged.

• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• A VIN may be required in order to process your order. If you receive a request for this information, your order will not be processed until you provide your VIN.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• Some oversized or hazmat parts are only available for local pickup and will not be able to be shipped.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We do not ship parts labelled as "TRP" or Theft Relevant Parts. Please contact us for more information on purchasing these parts.